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FAQs

Answers to the questions our customer care team hears most. If yours is not here, send it over and we will reply within 24 hours.

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Common questions

Each formula is designed to support a specific wellness goal, from digestion and energy to sleep and everyday nutrition. Check the product benefits and ingredients to find the option that best matches your routine and needs.

The best time can vary depending on the product. You’ll find clear usage instructions on each product page and on the packaging so you can easily build it into your daily routine.

Many supplements can be combined, but this depends on the ingredients and your individual needs. Always check the recommended dosage and speak with a healthcare professional if you’re unsure.

Everyone is different. Some benefits may be noticed relatively quickly, while others can take several weeks of consistent use. For the best results, take your supplements regularly as directed.

Our formulas are thoughtfully developed using carefully selected ingredients and are created with quality, safety and efficacy in mind.

Orders and delivery

Standard delivery costs €4.95. Orders over €50 qualify for free standard shipping. Any available express delivery options and their costs will be shown at checkout.

If your order has not yet been dispatched, we may still be able to make changes. Contact our customer care team as soon as possible and we’ll do our best to help.

As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link so you can follow your delivery.

We’re sorry to hear that. Please contact our customer care team within 7 days of receiving your order and include your order number and a photo of the damaged item. We’ll arrange a replacement or another suitable solution as quickly as possible.

Returns and refunds

You can return eligible items within 30 days of receiving your order. Products must be unopened, unused and returned in their original packaging.

Contact our customer care team with your order number and the item you’d like to return. We’ll send you the next steps and all the information you need to complete your return.

Once your return has been received and approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

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